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Topic: Data Error
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| By: Guest | Posted on: Feb 23 2023 at 04:07:33 AM | When i look at "Completed Deliveries" / "Show deliveries that have not yet been invoiced", i can see a record that should not be there - it is old.
If i select the record, "View/Edit" i get a message "The record is partially missing and can not be displayed or deleted".
Is there anything i can do myself to get rid of this?
Thanks. | |
| By: Support | Posted on: Feb 25 2023 at 08:01:34 AM | #1
Can you tell me what version of the software you have? When you start the software there's an "About" button at the botom of the window. The version is 3 such as 5.0.123 I'd like the whole thing please.
#2
Can you go to the list of customer orders and find the customer order. Open that. Does it show any items? Or is the order empty?
#3
Go back to the list of "completed deliveries". The column "Despatch#" shows a number such as 1234-001, 1234-002 etc. What # is this delivery? Are there other deliveries for the same order? (such as -001, -002 etc) or is it just one delivery for the whole order.
Sorry about all the questions. I'm just trying to reproduce this error and so far I can't.
You can email if you want
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| By: Guest | Posted on: Feb 27 2023 at 04:30:14 AM | Software is 5.0.125.0
The order is empty.
It just shows one delivery - but it is -005, and i know there were others.
When i click on the order in "Completed deliveries" it gives the message above - about an empty record, if i click OK, it then asks if i want to quit without saving, i click yes - then a message is displayed "Unexpected error, index was out of range".
Thanks. | |
| By: Support | Posted on: Feb 27 2023 at 08:28:01 AM | The items that were on the order You've deleted them the database.
Assuming you don't want to customer order anymore - it doesn't show any data because you've deleted it - then you may as well delete the customer order. Can you go to the list of customer orders. To the left of each one is a small [>] button. Click that and select the option the delete the order.
Once the order is deleted those uninvoiced deliveries should disappear as well.
Does that help?
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| By: Guest | Posted on: Feb 28 2023 at 01:11:04 AM | | Fixed - thankyou. | |
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